INTRODUCTION AND OWNER’ S DETAILS

These Terms govern the use of this Website and the legally binding relationship with the Owner. Users are advised to read this document carefully.

This Website is a service provided by: EFB2 S.r.l., Via Fieschi 8/9 – 16121 Genoa (GE) – Italy. VAT No. 03031750999. Owner’s email address: efb2srl@legalmail.it. 

By using this Website and submitting an order or a reservation through the booking system, the User declares to have read, understood, and accepted these Terms, the Privacy Policy, and the specific sales conditions displayed in the booking form.

1. Definitions and Scope

Website (or this Application): The technological infrastructure (vinovastay.com) and the related booking engine enabling the provision of the Service.

Agreement: Any legally binding or contractual relationship between the Owner and the User governed by these Terms.

Commercial User (or Professional): Any User, whether a natural or legal person, who does not fit the definition of a Consumer and acts in the exercise of their business or professional activity.

Consumer: Any natural person acting for purposes outside their trade, business, craft, or profession.

European (or Europe): Applies when the User, regardless of nationality, is located within the territory of the European Union.

Owner (or We/Us): EFB2 S.r.l., the entity providing the Website and offering the Service to Users.

Product/Service: Stays in the Wine Suites, winery experiences, tastings, and any other ancillary services purchasable via the Website.

Terms: The set of conditions applicable to the use of the Website and the provision of the Service, including any documents or regulations (such as the Pet Policy) attached thereto.

User: Generally refers to any person (natural or legal) using the Website and the related Services.

Third-Party Channels (OTAs): Refers to any distribution platform, booking portal, or digital intermediary independent of the Owner (including, but not limited to: Booking.com, Expedia, Airbnb, Agoda, etc.) through which the User can finalize a booking at the Owner’s properties. 

Scope of Application and Subsequent Services: These Terms and Conditions shall exclusively govern the contractual relationships entered into directly through this Website (vinovastay.com), as well as any subsequent purchase by the User of extra services, experiences, or ancillary services after the main booking, even if concluded via direct payment links (Pay-by-Link), email, or messaging systems. For accommodation-only bookings made through Third-Party Channels (OTAs), the cancellation policies of the respective third-party platform shall remain applicable; however, any extra service purchased directly from the Data Controller/Owner at a later stage shall be entirely governed by this document. 2. Terms and Conditions of Sale

Vinova Gift Cards and Vouchers: These Terms and Conditions also apply to the purchase and use of Vinova Vouchers and Gift Cards. These general terms and conditions are supplemented by the specific Terms of Use stated on each individual Voucher, which specify its operational details and expiration date.

2. Terms and Conditions of Sale

2.1 Subject Matter: EFB2 S.r.l. offers suite stays and ancillary services (e.g., tastings). The characteristics of each offer are specified during the booking process.

2.2 Prices and Taxes: Prices published on the Website are stated in Euros and are inclusive of VAT at the current statutory rate. The final price displayed in the order summary and charged through the Payment Service Provider (PSP) exclusively includes the services specified in the booking confirmation (accommodation and any selected extras).

Vouchers and Rate Variability: The Voucher purchased on the Website covers the base rate for the indicated stay. As rates vary depending on the seasonality of the period chosen by the holder during redemption, if the selected date features a rate higher than the base value of the voucher, any required price difference will be requested at the time of booking.

2.3 Tourist Tax (City Tax): The amount paid online by the User DOES NOT, under any circumstances, include the municipal City Tax, where applicable under the local regulations of the relevant Municipality. This tax constitutes a direct tax liability between the guest and the local authority; therefore, the exact amount must be paid in full, either in cash or by card, directly at the property upon check-in. Any generic “taxes included” wording that may be automatically generated by the booking engine refers exclusively to VAT and national sales taxes, with the express exclusion of the aforementioned City Tax.

2.4 Conclusion of the Booking: The contract is deemed concluded upon the sending of the order receipt confirmation via email. In the event of a discrepancy between these General Terms and the specific conditions displayed in the booking engine at the time of purchase, the specific conditions displayed during the booking confirmation phase (Booking Terms and Conditions) shall prevail.

2.5 Provision of Services: The purchased service will be performed or made available within the timeframe indicated on this Website or according to the procedures communicated prior to order submission. No physical shipping of products is provided. Any Gift Cards or booking confirmation documents are provided exclusively in digital format via email. Service details (e.g., check-in/check-out times, experience conditions, meeting points) are indicated on the offer pages or in communications sent to the User after booking confirmation.

3. Payments, Security, and Direct Channel Conditions

3.1 Rate Plans and Deposit/Charge Policies: To ensure transparency and in line with automated systems, payment methods and required deposits vary exclusively based on the rate selected by the User at the time of booking on the Website:

a) Non-Refundable Rate: This rate provides access to discounted economic terms. At the time of booking, an advance payment equal to 100% of the total amount of the stay is required. The charge to the User’s credit card is immediate and simultaneous with the submission of the order.

b) Refundable Rate: This rate provides flexibility in managing the stay. At the time of booking, an advance payment equal to 100% of the total stay amount is required, regardless of the timeframe prior to the check-in date. The charge to the User’s credit card is immediate and concurrent with the placement of the order. Should the User exercise the right to cancel within the terms and in the manner provided for in Article 4.2 below, the amount paid will be refunded in full.

3.2 Secure Processing (PSP): All online payments are processed exclusively through specialized and certified third-party Payment Service Providers (PSPs) (including Worldline), operating in secure environments compliant with PCI-DSS standards. Under no circumstances does the Owner collect, process, or store the sensitive payment card data of Users (card numbers, expiration dates, CVV/CVC codes).

3.3 Finalization and Failed Charges: The contract is considered finalized only upon receipt of the automated notification from the PSP confirming successful payment of 100% of the total amount. If the transaction is rejected by the banking network, fails, or encounters technical errors, the booking shall be deemed legally null and void; the Owner shall be released from any obligation to hold the suite or provide ancillary services.

3.4 Refund Processing Times: In cases where the User is entitled to a refund (whether full or partial) in accordance with these Conditions, the Owner will issue the corresponding credit order through its PSP within a maximum of 5 business days from the date the cancellation request is validated. The User expressly acknowledges and agrees that the actual time required for the funds to appear and become available on their account or payment card depends exclusively on the technical procedures of the banking network and the card-issuing financial institution. The Owner has no control or power to intervene in these timelines and shall under no circumstances be held liable for any delays, service disruptions, or processing failures attributable to such third parties. For indicative purposes only, technical banking processing times for the credit to appear may vary from 3 to 15 business days depending on the payment method used.

4. Exclusion of the Right of Withdrawal and Cancellation Policies

4.1 Legal Exclusion of Withdrawal:  Pursuant to Article 59, paragraph 1, letter (n) of the Italian Consumer Code (Legislative Decree No. 206/2005), the right of withdrawal within 14 days of purchase does not apply to contracts relating to accommodation services for non-residential purposes or services related to leisure activities that provide for a specific date or period of performance. Consequently, bookings made on this Website do not benefit from the cooling-off right.

By way of derogation from the exclusion of the right of withdrawal for fixed-date bookings (Art. 59, letter n), the online purchase of a Gift Voucher benefits from the right of withdrawal within 14 (fourteen) days from issuance pursuant to Art. 52 of the Italian Consumer Code, provided that the Voucher has not already been used to confirm a booking.

4.2 Commercial Cancellation, Modification, and No-Show Policies: The penalties applicable in the event of cancellation or modification of the booking depend exclusively on the rate plan chosen by the User at the time of purchase:

a) Non-Refundable Rate: In order to guarantee the preferential and discounted rate dedicated to this option, the booking is to be considered final and strictly non-refundable. In the event of cancellation, requests to modify dates, failure to arrive at the property (No-Show), or early departure communicated at any time subsequent to the booking, the entire amount (100% of the total) will be retained by the Owner as a contractual penalty. Under no circumstances will refunds, vouchers, or credits for future stays be issued.

b) Refundable Rate: The terms for withdrawal, cancellation, or modification of the reservation, and the subsequent management of refunds, are based on the following protection window:

– From the booking date up to 2 weeks (14 days) prior to check-in: The User is entitled to cancel or modify the reservation free of charge. In the event of a cancellation within this timeframe, the advance payment equal to 100% of the total amount paid at the time of booking will be refunded in full to the same payment method used by the User.

– From 2 weeks (14 days) prior to check-in until the day of arrival: In the event of cancellation or modification requests made within the 14 days preceding arrival, as well as in the case of a no-show or early departure, a contractual penalty equal to 100% of the total booking amount will be applied. Consequently, the advance payment already made will be retained in full by the Owner as a contractual penalty, with no right to any refund.

Extra services and ancillary options: The billing, collection, and cancellation policies for extra services (by way of example: experiences, tastings, add-ons) depend exclusively on the specific settings of each selected service, as clearly indicated and displayed within the booking engine at the time of purchase.

The User acknowledges and agrees that the extra services and experiences available for purchase on the Website are provided and executed directly and exclusively by independent, external third parties separate from the Owner. Therefore, all information, schedules, and rate rules relating to these external services are published on the Website based on the indications provided by the respective partners. Consequently, the Owner disclaims any and all liability for any inaccuracies in descriptions, last-minute changes, or for any service disruption, delay, damage, or non-performance or improper performance of the service attributable to the third-party partner, who remains solely and directly legally liable to the User.

4.3 Proper Provision of Services: For contractual purposes and in relations with payment processing networks, the service shall be deemed fully rendered and provided by the Owner at the moment the booked Wine Suite or experience is made available to the User for the agreed dates and times, regardless of the guest’s actual arrival or utilization. 

4.4 Dispute Management and Protection Against Chargebacks: In the event of any queries, verifications, or disputes regarding a charge, the User is encouraged to promptly contact the Owner at the email address info@vinovastay.com to receive assistance and facilitate an amicable resolution. It is explicitly stated that, in the event of chargeback procedures initiated with banking institutions in violation of this cancellation policy, the Owner shall formally contest the claim by submitting to the financial networks all supporting evidence of the stay, including the digital logs confirming the acceptance of these Terms during the booking process. 

5. House Rules

The User agrees to comply with the following rules during their stay:

• Identification Documents: For public security purposes, it is mandatory to provide identification documents for all occupants before or at check-in. Failure to do so legally obliges the Owner to deny access to the property.

• Check-in/Check-out: Times must be respected as indicated in the booking confirmation.

• Damages: The User is responsible for any damage caused to the suite or furnishings. The Owner reserves the right to charge the cost of restoration to the credit card provided as a guarantee.

• Smoking Ban: Smoking is strictly prohibited inside the Wine Suites.

6. Pet Policy

Pets may be admitted only where expressly indicated in the availability of the specific suite and within the maximum limit of one pet (dogs and cats only) weighing no more than 20kg. The presence of a pet must be reported at the time of booking.

• Surcharge: Depending on the destination, your pet’s stay may be free of charge or require a small flat fee of €25.00 per stay (VAT included), unless otherwise indicated in the rate. This fee is exclusively for deep cleaning and sanitization. The property does not provide pet equipment (beds, bowls, food).

• Conduct: Pets must be managed to avoid disturbance or damage. In common areas, pets must be kept on a leash or in a carrier.

• Hygiene: Guests must clean up any waste from their pet. Pets are strictly prohibited from sitting or sleeping on beds, sofas, or upholstered furniture.

• Responsibility: Any material damage or extraordinary cleaning costs caused by pets will be charged based on the actual documented cost of restoration.

7. Third-Party Partner Services

Certain ancillary experiences or activities (e.g., wine tastings, tours, wellness services, or other local activities) are provided directly by third-party Partners. In such instances, the Owner acts solely as an intermediary for the booking and shall not be held liable for the actual execution or performance of the experience, which remains the sole responsibility of the Partner within the limits of applicable law.

Any complaints regarding the performance of the experience may be addressed directly to the Partner, without prejudice to the User’s right to contact the Owner through the details provided in the “Contacts” section. 

8. Limitation of Liability and Force Majeure

Unless otherwise specified or agreed upon with the Users, the liability of the Owner – EFB2 S.r.l. – for damages arising from or connected to the execution of the Agreement shall be excluded, limited, and/or reduced to the maximum extent permitted by applicable law.

The Owner shall not be held liable for any failure to perform its obligations due to Force Majeure events (e.g., natural disasters, widespread power outages, pandemics). In the event of the unavailability of a suite due to serious technical issues, the Owner reserves the right to offer an alternative accommodation of an equivalent standard or a full refund of the amount paid.

Ecco la traduzione tecnica e legale accurata per le restanti sezioni (dalla 10 alla 19), pronta per essere inserita nel tuo documento in lingua inglese.

9. Statutory Guarantee

The provisions concerning the statutory guarantee of conformity provided for by applicable law shall apply to Users acting as Consumers. For services and digital products purchased through this Website, the Owner and, where applicable, the involved Partners, undertake to provide a service that conforms to the description published on the Website and the conditions agreed upon at the time of purchase.

The Consumer User may report any non-conformities or failures to the contact details provided in the “Contacts” section, so that the Owner may evaluate the claim and identify, where possible, a corrective solution (e.g., re-performance of the service, rescheduling of the reservation, partial refund, or other appropriate measures in accordance with the law).

10. Common Provisions

No Implicit Waiver: The Owner’s failure to exercise any right or claim arising from these Terms does not constitute a waiver thereof. No waiver shall be considered final in relation to a specific right or any other right.

Service Interruption: To ensure the highest possible level of service, the Owner reserves the right to interrupt the Service for maintenance, system updates, or any other modifications, providing appropriate notice to Users. To the extent permitted by law, the Owner may suspend or completely terminate the Service. In the event of termination, EFB2 S.r.l. will strive to allow Users to retrieve their data and will ensure the protection of Users’ rights according to statutory provisions.

Resale of Service: Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit this Website or the Service in whole or in part without the prior written consent of the Owner.

11. Privacy Policy

Information regarding the processing of personal data is contained in the Privacy Policy of this Website, available [here]. The Privacy Policy also describes, where necessary, the methods by which payment-related data may be shared with Payment Service Providers (PSPs), who process such data as independent data controllers or data processors, in compliance with security standards and current data protection regulations (including the GDPR).

12. Intellectual Property

Intellectual and industrial property rights, such as copyrights, trademarks, patents, and models related to this Website, are held exclusively by the Owner – EFB2 S.r.l. – or its licensors and are protected by applicable law. All trademarks, distinctive signs, logos, or illustrations connected to the Website remain the exclusive property of EFB2 S.r.l.

13. Changes to these Terms

The Owner reserves the right to amend these Terms at any time by publishing the updated version on this Website. Continued use of the Website implies automatic acceptance of the updated Terms.

14. Assignment of Contract

The Owner reserves the right to transfer, assign, dispose of, novate, or subcontract any or all rights and obligations under these Terms. The User is not authorized to assign their rights or obligations without the written consent of the Owner.

15. Contacts

All communications concerning the use of this Website must be sent to: efb2srl@legalmail.it. For assistance requests, information on services, or complaints, the User may also use the telephone numbers indicated in the “Contacts” section of the Website.

16. Severability

Should any provision of these Terms be or become void or ineffective under applicable law, the invalidity or ineffectiveness of such provision shall not cause the remaining provisions to be invalid.

17. Governing Law and Jurisdiction

17.1 These Terms and any relationship between the Parties are governed by Italian law. For EU Consumers, any mandatory provisions of the law of the country where the User resides that offer a higher level of protection shall remain applicable.

17.2 For any dispute arising with Users who do not qualify as Consumers (Professionals), the Court of Genoa shall have exclusive and binding jurisdiction.

17.3 For disputes involving EU Consumers, jurisdiction lies with the court of the place where the User resides or is domiciled. For non-EU Consumers, jurisdiction is likewise exclusively attributed to the Court of Genoa, subject to the limits of international conventions or local public policy regulations.

18. Dispute Resolution

Users may report any disputes to the Owner, who will attempt to resolve them amicably. Complaints may be sent to the email address provided above, including a brief description and, if applicable, details of the order, purchase, or account concerned.

The Owner will respond within 5 working days of receipt. European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr

Final Informative Note: It is hereby specified that, pursuant to the exclusions under Art. 59, paragraph 1, letter n) of the Italian Consumer Code, as detailed in Article 4.1 of these Terms, the Model Withdrawal Form does not apply to accommodation services and experiences sold on this Website; therefore, no editable withdrawal form is provided, without prejudice to the specific commercial cancellation policies (e.g., Refundable Rate) granted by the Owner and freely chosen by the User at the time of purchase, as governed by Article 4.2.

WEBSITE AND SERVICE OWNER

EFB2 S.r.l. – Via Fieschi 8/9, 16121 Genoa (GE), Italy

VAT No. / Tax Code: 03031750999

Email: info@vinovastay.com

PEC (Certified Email): efb2srl@legalmail.it